Legal & Contact Information

Help & Support

• Keep your order number and the phone number used for the order ready. You can check any order at Track Order, or from My Orders after logging in.
• WhatsApp: +917989781224
• Email: anirudhnellore@gmail.com
• Every order confirmation page has a Chat on WhatsApp button that pre-fills your order details for faster help.

Delivery & Service Areas

• NelloreRice currently delivers only to the supported areas listed below. Choose your area on the home page to see the brands that serve it.
• Applicable delivery charges are based on your selected area and are shown before you confirm your order at checkout.
• Delivery timing depends on packing and the delivery route for your area. Your order page and Track Order always show the latest recorded status (order placed, packing, assigned, picked up, delivered).
• Once a delivery partner is assigned, a 4-digit Delivery PIN appears on your order page. Share it with the delivery partner only after you have received the complete order; the order is marked delivered with that PIN.

Supported delivery areas

• B.V. Nagar
• Balaji Nagar
• Dargamitta
• Haranathapuram
• Magunta Layout
• Nawabpet
• Pogathota
• Ramalingapuram
• Santhapet
• Stonehousepet
• VRC Centre
• Vedayapalem

Payments

• Cash on Delivery — pay the delivery partner in cash when your rice arrives.
• Pay on Delivery via UPI — pay by UPI when your rice reaches your doorstep.
• Online Payment — processed securely by Razorpay. NelloreRice never sees or stores your card, UPI or bank credentials; only the Razorpay order and payment references are kept with your order.
• An online payment is only marked as paid after it is verified with Razorpay. If a payment attempt fails, you can retry from the order's payment page or choose an on-delivery method for the same order.

Cancellation & Refunds

• You can cancel an order yourself from your order page while it is still Pending (before a delivery partner is assigned). Reserved stock is released immediately.
• Orders that have already been paid online cannot be cancelled from the website. Contact support (WhatsApp or email) for cancellation and refund of an online payment.
• After a delivery partner is assigned, cancellation is handled by support.
• If something is wrong with a delivered order (damaged bag, wrong item, wrong quantity, poor rice quality, late delivery or a payment issue), use Report an issue on the order page or contact support so the NelloreRice team can review it.

Terms of Use

• NelloreRice.in is owned and operated by Goddati Anirudh (see the entity details above).
• Customer accounts are created and accessed with your mobile number and a one-time code (OTP). Keep your phone secure; orders placed after OTP login are treated as placed by you.
• Products marked Sold by a partner brand are supplied by that brand and reviewed by the NelloreRice team before they are published. NelloreRice products are supplied by NelloreRice.
• Prices, pack sizes and availability are shown on each product page and confirmed at checkout. The amount shown when you place the order is the amount payable.
• NelloreRice contacts you about an order on the phone number linked to that order (and the alternate number, if you gave one).

Privacy

• What we collect: your mobile number, name, delivery address and area, order history, and an optional email address and alternate phone number if you provide them.
• Why: to verify your phone by OTP, deliver your orders, show your order history, and contact you about an order.
• Who sees it: the NelloreRice team; the delivery partner assigned to your order (name, address and phone for that delivery); and the partner brand packing your order (the items to pack). OTP messages are sent through our SMS provider and online payments are processed by Razorpay.
• We do not sell your details and we do not use them for third-party marketing.
• To review or correct your details, use Profile and Addresses after logging in, or contact support.

Cookies

• A session cookie keeps you logged in and remembers your cart, chosen delivery area and checkout progress.
• A security (CSRF) cookie protects forms such as login, checkout and payment from forged requests.
• A language cookie remembers your English / Telugu choice.
• If you dismiss the "Install NelloreRice App" prompt, that choice is stored in your browser so it is not shown again.
• We do not use advertising or third-party tracking cookies.